Organization & Management Development Services

Maintain momentum with measurable results.

Organization Development

Organization Development is a planned process rooted in sound organizational and adult behavioral principles and practices.

OD solutions convert theory into real world practical applications focusing on achieving desired results. The intent to achieve these results orients the goals, plans, activities, and actions implemented throughout the organization. 

They align the Mission and Annual Organization Goals to the everyday activities as well as linking interdepartmental awareness and support. 

There are a multitude of OD solutions available in the following four categories: Planning, Awareness, Development, Results.

Planning

Organizational Goals Session

Organizational clarity is one of the critical factors that contributes to the development of high performance levels in the workplace.

In an intensive three-day retreat, we work with you and your executive group in a creative environment to achieve clarity and mutual understanding, addressing and resolving, perhaps long dormant issues which inhibit top performance.

During this process, top level decision-makers structure a statement of your organization’s mission, clarify responsibilities, and functions of the executive and mid-management levels, and crystallize organizational goals in eight Key Result Areas.

Results of this effort include: specific, written goals and plans to guide the performance and decisions of your people; an accurate and up-to-date organization structure based on the goals established at the session; improved quality of communication; total emotional commitment from the executive group; and the foundation for improved human performance throughout the organization.

After identifying your specific needs, we act as catalysts to begin the process of improving performance. This consulting role is highly interactive and is designed to involve all levels of management and the workforce. We help you move forward by providing an unbiased perspective, proven organization development practices and knowledge and a wealth of
experience.

Strategic & Organizational Development Planning

During times of change, you may need an expert from outside of your organization to provide support, guidance and encouragement.

Once the organization’s leaders have mastered the setting and achieving of annual Organizational Goals, they are ready to look further out on the horizon and create a 5 year Strategic and Organizational Plan.

This process includes more strategic thinking about what they want to achieve and how to get there in our changing environment. We include a companion component of Organization Development to ensure that the people side of the business is tended to as equally as the numbers. A proper long-term plan should be balanced to be effective and profitable.

AWARENESS

Organizational Climate & Management
Effectiveness Assessment

In organization’s “culture” or “climate” sets the tone for productivity and performance. It becomes a framework in which employees evaluate and set informal performance standards. It is a powerful factor in determining the types of individuals who will be attracted to and be successful within your organization.

We collect data to help you measure seven dimensions of organizational climate, sixteen management skills, eighteen conditions of organizational effectiveness, and three types of functional/dysfunctional management styles. The results, presented in graphic, numeric and narrative form, provide you with the information necessary to make decisions, prioritize needs and determine strategies for the greatest return on your investment in your human resources. You also receive feedback on restructuring, succession and communication needs.

Find out how closely your views match those of your people. Discover discrepancies that may be hindering the performance of your organization. Crystallize and reinforce the common areas in need of attention. Highlight the areas of positive agreement and similarity. Are you and the people in your organization going in the same direction?

Hiring & Career Development Assessment Tool, Achiever Profile

Hiring the right people and retaining them once they are aboard, is a challenge in any economy. The hard costs and time invested in the hiring process adds up quickly. Turnover is costly!

Including the Achiever Profile assessment can help you reduce your costs and identify which candidates match the best to the job. The Achiever Profile Evaluation System results allow companies and individuals to maximize the fit between their employment demands and the abilities, aptitudes and personalities of employees or potential employees. When this fit is optimal, employees are more productive, and in turn, inefficiency and turnover are minimized.

The Achiever Profile identifies strengths and areas for development so that companies can make sound employment, retention, assignment, training, and promotion decisions. It features 16 job-related characteristics and includes two validity scales.

  • If an employee leaves within…
  • 1 month, turnover cost is 3 months’ salary
  • 3 months, turnover cost is 6 months’ salary
  • 6 months, turnover cost is a year’s salary

Based on the knowledge that strengths in some dimensions can compensate for challenges in others, the system assesses over 100 possible combinations or correlations of personality traits and mental aptitudes.

Hiring the right people is important, but managers should also develop the management and leadership skills of their present employees. Information about individuals and their tendencies is extraordinarily valuable in these contexts as well. When employers use the system in conjunction with other coaching, hiring and interviewing tools, the Achiever Profile results can help ensure they are treating employees and applicants fairly and without regard to race, color, religion, gender, or national origin.

DEVELOPMENT

Management & Leadership Development Programs

Effective Management Development

Every organization needs good management. There’s no way around it. And what defines a good manager or leader?

Dynamic managers excel in people skills and the ability to create a motivational environment. They manage by clearly defined goals which they are able to communicate to their staff. They not only listen but hear the needs and ideas of employees and customers. Effective managers make good decisions at the right time and then take action.

Our Effective Management Development will help managers:

  • Assume leadership responsibility
  • Manage by goals
  • Get results through time management
  • Maximize productivity
  • Empower other people
  • Balance authority and power productively
  • Improve communication skills
  • Cope constructively with change and stress
  • Develop a dynamic decision-making strategy
  • Develop a written and specific plan of action for success. Our Business and Personal Plans of Action offer thought-provoking exercises and questionnaires that motivate people to effectively manage.

Effective Supervisory Management

Making the move from “SuperWorker” to Supervisor sounds good; increased prestige, probably a pay raise and being part of the organization’s management team are powerful motivators.

There are, however, several factors that may present challenges as these high performers move up the management ranks. The Supervisor is now managing the people that were peers – a very different relationship. Another factor is the high probability that the new Supervisor has had little or no supervisory or management training or education. It entails much more than just “giving orders” to people who were your “buddies” just yesterday. Effective Supervisory Management addresses these and the myriad other issues that a front-line Supervisor faces, new or experienced. Taking risks, making decisions, planning, managing time, setting goals, coaching, and problem-solving are but a few of the topics covered in this multi-session, conference based process.
  • Learn the art of delegation and how to exercise authority effectively
  • Get more done through time management
  • Handle and prevent problems with people
  • Train, motivate and develop people to a higher level of productivity

Effective Personal Leadership

When you get down to it, it all starts with Personal Responsibility and Personal Leadership. 

From entry level to senior executives, every person takes on importance as they represent your company to the outside world and as they interact within your organization. Their personal motivation and self-image is key to how they perform, respond and lead.

Personal Leadership is the self-confident ability to crystallize your thinking and establish an exact direction for your own life, to commit yourself to moving in that direction, and then to take determined action to acquire, accomplish, or become whatever you identify as the ultimate goal for your life. We believe people are your greatest resource. However, most people use only a small percentage of their true talents and abilities. So it makes good business sense to invest in the growth and development of your employees. It will increase your profitability and give you a greater return on your investment – greater than anything else you can do. Unfortunately without a proven process, people won’t automatically use more of their talents and abilities. Our process develops self-leaders who, in turn, empower their people to use their untapped talents and abilities. Simply stated – to do something better, you must do something different. People must change their behavior in order to increase their effectiveness and productivity. We help people set and achieve goals, become self-motivated and have a more positive mental attitude.

Our Effective Personal Leadership program helps people:

  • Realize their potential for personal leadership through building on strengths, improving self-image and motivation
  • Make choices for success by overcoming past conditioning
  • Overcome obstacles to leadership
  • Experience self-motivation by altering attitudes, behaviors and habits
  • Develop a written, specific success plan

Our Business and Personal Plans of Action offer thought provoking exercises and questionnaires that guide people to the heart of their value system including: What are my dreams? How do I see myself in the future? What is my mission? What are my strengths and opportunities for growth? What are my priorities and goals?
Through these planning guides, participants are called upon to crystallize their thinking and schedule specific action steps to achieve their goals and visions for the future.

Effective Sales Development

Nothing happens until someone sells something!

This is as true today as it was 50 years ago, perhaps more so. Effective Sales Leadership focuses on the development of the salesperson’s self-image, self-confidence, habits, and attitudes.
These attributes form the foundation on which consistent sales production is built. Solid sales skills, such as prospecting, questioning, using pre-approach techniques and more, are addressed as well. Developing and utilizing proper Sales metrics such as % Closing Ratio, # Days Between Sales, Average #Days to Close are keys to helping the participants increase their Sales results. Participants bring actual situations into the working sessions for feedback and suggestions. Role playing, personal and organizational goal setting and time management techniques round out this comprehensive process, leading to measurable improvement in performance.

Effective Personal Productivity

What makes one person highly productive while the person sitting next to you is unproductive? What drives one person to success while others watch the clock?

Attitude, self-image, and direction. Productivity is the wellspring of success and a basic part of human nature, yet many lack the direction they need to achieve.

Our Effective Personal Productivity will help people:

  • Evaluate their attitude and make productive behavioral changes
  • Increase productivity through controlling priorities
  • Communicate more effectively
  • Thrive in a learning environment
  • Become a team player
  • Set goals and achieve results
  • Deal with interruptions
Through insightful planning guides, participants are called upon to crystallize their thinking and answer the following questions: How do I use my time? What outside influences affect my performance? Do I spend the right amount of time on each task that I do? How can I say what I mean? Once answered, they schedule specific action steps to achieve their goals and visions for the future. Effective Personal Productivity is a dynamic process that is on-going and offers long-term dividends for the life of your company.

Team Development

All groups go through 4 Stages of Development through no set time frame or formula.

Working effectively with others whether intra- or inter-departmentally can be a challenge, especially without the knowledge of how groups form and develop into high functioning teams. Any change in members will impact the team and requires a smooth integration into the intact team, or its results will diminish. Teams ebb and flow, so the more knowledgeable and skilled the members are about how effective teams operate, they can self-monitor and self-adjust. Depending on what your needs and desires are for a specific group or team, we will customize a Team Development solution for you based on sound Curriculum Design and Team Development principles.

RESULTS

Performance Management System

“Inspect What You Expect”

Once you’ve created Organizational, Departmental, and Staff level goals, you need a system to track and monitor the progress.

Installing a Performance Management System that links, aligns, and gives regular feedback to the individuals responsible for their achievement is required to keep everyone on track. We can help you design process to meet your organization’s needs and include the policies and processes you already have in place. Whether Hi Tech, Low Tech, or a combination of both, managing your organization’s performance from the highest level to the ground level is critical to consistently achieve your goals and thrive. Goals drive performance and feedback on goal progress reinforces the likelihood of accomplishment. People need feedback, both positive and corrective, to feel good about their day-to-day efforts. Connecting Job Descriptions to Goals to Performance Appraisals to Compensation is challenging, yet if the leaders don’t pay attention to what is expected, the rest of the staff will have trouble doing it, too. Uncomplicated feedback mechanisms make the job of Inspecting What You Expect more efficient, increase the rate of Goal Accomplishment, while motivating everyone to achieve desired results!

Goal Setting & Management

We are told to set goals, yet not many of us have been taught how!

Learning to craft well-written goal statements is a must for individuals at all levels in your organization. Crystallizing your thinking, writing clear goal statements meeting 5 Criteria, and completing a 10 Step Goal Setting Plan sets you up for success, beginning with the Organization wide goals and cascading down through Divisions, Departments, and Staff level. Goal workshops can be designed to meet your specific needs and aid communication concerning where the organization wants to go that year and what the priorities are, reducing confusion and increasing focusing on what daily activities need to be done.
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